Privacy policy
This policy explains what personal information Purity Pristine Services LLC (“we”, “us”) collects when you use https://puritypristineservices.com or contact us, how we use it, and the choices you have. We are a cleaning company based in Steamboat Springs and Craig, Colorado.
What we collect
This website has no accounts or newsletter sign-ups. Information reaches us only when you choose to send it:
- When you send the quote form: your name, email address, phone number, location, the service and date you need, your description of the job, and any photos you attach. The form is turned into an email to us by our email delivery provider and is not stored on the website.
- When you call, text or email us: your name, phone number, email address, property address and the details of the cleaning you are asking about.
- When you become a client: access details for your property (such as a lockbox code or alarm instructions), your cleaning preferences, scheduling information, and billing details.
- When you use the chat widget, if one is present: the details you type into it, which are handled by the widget provider described below.
- Automatically: the hosting provider records standard server logs (IP address, browser type, pages requested, time of request) for security and performance. If analytics or tracking scripts are enabled, they may set cookies to measure how the site is used.
How we use it
- To respond to your enquiry and prepare a quote
- To schedule, perform and follow up on cleaning services
- To send invoices and process payment
- To contact you about your appointments and any issues at the property
- To keep the website secure and understand how it is used
We do not sell personal information and we do not use it for third party advertising.
Property access details
Keys, codes and alarm instructions are shared only with the team members who clean your property, stored securely, and deleted when the service ends or when you ask us to remove them.
Text messages
If you give us your mobile number we may text you about appointments, arrival times and quotes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive text messages is not a condition of purchase. We do not share mobile numbers or text messaging consent with third parties for their marketing purposes.
Who we share it with
- Our team members, for the purpose of doing the work
- Service providers who help us run the business, such as the website host (Vercel), the email delivery provider that sends us quote form submissions (Resend), our email provider, invoicing and payment processors, scheduling software and, where enabled, the chat widget and messaging platform (LeadConnector / HighLevel). These providers may only use the information to provide their service to us.
- Authorities, where required by law
How long we keep it
Enquiry details are kept for as long as needed to respond and quote. Client records are kept for the length of the relationship and for as long afterwards as tax and accounting rules require. Property access details are removed when service ends.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligation to retain records. Email info@puritypristineservices.com or call (970) 841-2851. Colorado residents have rights under the Colorado Privacy Act to access, correct, delete and obtain a copy of their personal data, and to opt out of targeted advertising and sale, none of which we do.
Children
This site is not directed at children and we do not knowingly collect information from anyone under 16.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
Purity Pristine Services LLC, Steamboat Springs, Colorado. info@puritypristineservices.com, (970) 841-2851.